Refund policy

 

 

 

Returns & Refunds Policy

We want returns to be straightforward. This policy does not affect your statutory consumer rights.

Change of mind – online and phone orders
If you are a consumer and purchase from us online or by phone, you may cancel your order within 14 days of receiving the goods. Once you notify us that you wish to cancel, you have a further 14 days to return the goods. 

Please contact us before returning anything so we can provide return instructions.

Returned tyres should not be fitted, driven on or damaged. You may inspect the goods as you reasonably would before purchasing them, but if they have been handled or used beyond what is necessary to inspect them, any refund may be reduced to reflect the resulting loss in value.

Unless the goods are faulty, damaged or incorrectly supplied, the customer is responsible for return delivery costs.

Where the right to cancel applies, we will refund the price paid together with the cost of our standard delivery option.

Faulty, damaged or incorrect goods
If your order arrives damaged, is faulty or is not what you ordered, please contact us as soon as possible. Your statutory rights are unaffected, and where appropriate we will arrange a repair, replacement or refund and cover reasonable return costs. 

Purchases made in person
There is no automatic right to return goods bought in person simply because you have changed your mind. This does not affect your rights where goods are faulty or not as described. 

Before returning anything
Please contact TrackTyres through our Contact page with your order number and details of the return.